Need any help or assistance?

Should you have any questions about any of our products or aftercare, please don't hesitate to contact us on the following details:

01246 380283

Privacy and Cookie Policies

Privacy Policy

Vivid Doors (“we”, “us”, “our”, “our company”) are committed to protecting and respecting your privacy.

This policy, together with our Cookie Policy and our Terms and Conditions of use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully as this Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. If you do not agree with our policy or principles, as applicable to you, please discontinue your use of this site.

We update this policy from time to time so please review this policy regularly.

Information we collect:

We may collect and process the following data about you:

Information that you provide by filling in forms on our website.

Information provided voluntarily by you. For example, when you register for information or make a purchase;

Information that you provide when you communicate with us by any means e.g. by telephone, email, Facebook, Instagram etc;

The information stated above could include your name, email address, telephone number, invoice and/or delivery address and product selections.

Details of transactions you carry out through our site and of the fulfilment of your orders;

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We do not store cardholder data. All card transactions are carried out using a redirect model, via SagePay, to process payments securely.

Vivid Doors is PCI DSS (Payment Card Industry Data Security Standard) compliant.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Storing your personal data

We will only retain your Personal Data for as long as is necessary for the purpose for which it was collected and to comply with our legal and contractual obligation.

At the end of the retention period, your Personal Data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Uses made of the information

We use information held about you in the following ways:

to ensure that content from our site is presented in the most effective manner for you and for your computer;

to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

to carry out our obligations arising from any contracts or agreements entered into between you and us;

to allow you to participate in interactive features of our service, when you choose to do so; and

to notify you about changes to our service.

We may also use your data to provide you with information about goods and services from us, and we may contact you about these via e-mail but only if you have consented to this by subscribing to our mailing list.

We will never share, sell or rent your information to third parties for their use for email marketing, and you will always be able to unsubscribe from our mailing list from any marketing email we send to you.

Disclosure of your information

We may share your Personal Data with trusted 3rd parties who perform services on our behalf, however these companies are prohibited from using your Personal Data for purposes other than those clearly defined by us or required by law. We provide only the data they need to perform their specific services.

Examples of third parties we work with are:

IT companies who support our website and other business systems.

Operational companies such as our delivery companies that are critical to the process.

Companies who help us manage our marketing communications with you i.e. Mailchimp.

Google Analytics captures tracking information which helps us understand the way our customers navigate their way around our website. This tracking information is anonymised and is based on your acceptance of cookies on our website. See our Cookie Policy for more detail.

Facebook, Instagram, Twitter, or other social media, to manage our social media interactions with you.

For these third party providers we recommend that you read their Privacy Policies so you can understand the manner in which your personal information will be handled by these providers.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to other third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own Privacy Policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

As a data subject, you have a number of statutory rights around control and access to your personal data. Subject to certain conditions, and in certain circumstances, you have the right to:

request access to your Personal Data – this is usually known as making a data subject access request and it enables you to receive a copy of your Personal Data to check that we are lawfully processing it. If you make a subject access request we will:

  • give you a description of the Personal Data;
  • tell you why we are storing/processing it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form
  • request rectification of your Personal Data – this enables you to have any inaccurate or incomplete Personal Data we hold about you corrected
  • request the erasure of your Personal Data – this enables you to ask us to delete or remove your Personal Data where it’s no longer required in relation to the purpose for which it was originally collected r
  • estrict the processing of your Personal Data – this enables you to ask us to suspend the processing of your Personal Data, e.g. if you want us to verify its accuracy
  • object to the processing of your Personal Data – this enables you to ask us to stop processing your Personal Data where we are relying on the legitimate interests of the business, as our legal basis for processing and there is something relating to your particular situation which makes you decide to object to processing on this ground
  • data portability – this gives you the right to request the transfer of your Personal Data to another party so that you can reuse for your own purposes removal of consent – if you have previously consented to us using your Personal Data for marketing purposes, you may change your mind at any time.

We reserve the right to withhold Personal Data if disclosing it would ‘adversely affect the rights and freedoms of others’.

Cookie Policy

At Vivid Doors we use cookies and similar tools across our website to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.

What sort of cookies do we use use?

Generally, our cookies perform up to four different functions:

Essential Cookies

Some cookies are essential for the operation of our website. For example, we might use some cookies to allow us to identify subscribers and ensure they can access subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

Analytical and/or Performance Cookies

Some cookies analyse how our visitors use our website and to monitor website performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This can help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

Functionality Cookies

We use functionality cookies to allow us to remember your preferences for your return visits to our website. For example, cookies save you the trouble of typing in your username every time you access the site. This also enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Behaviourally Targeted Advertising Cookies

We use cookies to record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose anonymously. We do not tell third parties who you are.

Does anyone else use cookies on the our website?

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Advertisers for example sometimes use their own cookies to provide you with targeted advertising. If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visit If you are based in the United States and would like to learn more, please visit

Google Cookies

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at

We may publish Google AdSense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at You can opt-out of the AdSense partner network cookie at However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our website.

The first time you access our website, you should have seen an overlay which explained that by continuing to access our site, you are consenting to our use of cookies.

However, you can disable cookies on your device at any time.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.


This content is not a comprehensive statement of the law concerning the use of cookies on a website by a user nor does it guarantee that the contents are fit for the purpose the user intends to apply to the use of these terms. The content and information is not a substitute for obtaining legal advice. Whilst we have made every effort to ensure that the information we have provided is correct, we cannot accept any responsibility or liability for any errors or omissions.

Get in touch if you need help with anything or if you have any questions about our products.

Contact Us