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For specialist advice call 01246 380283
or email: sales@vividdoors.co.uk. Open Mon-Fri 08:30-17:00

Delivery Information

We operate a professional home delivery service with delivery to most mainland UK postcodes within 3-5 working days.

Delivery is free on orders over £750 to England, Wales and the majority of Scotland but not off-shore locations, including - but not limited to - the Inner and Outer Hebrides, Jersey, Guernsey, Orkney, Northern Scotland, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

For orders of singular items such as internal/external doors that amount to under £750 our delivery costs are as follows:

1 door   - £36
2 doors - £43.50
3 doors - £51
4 doors - £58.50
5 doors / Items or more - £60
Over £750 - FREE DELIVERY

Folding, French and bifold internal - £60 for all orders under £750 - FREE over £750.

For off-shore location delivery charges, please contact us by email or telephone before you place your order.

Free delivery!

If your order comes to more that £750, delivery is FREE!

Should any of the above not meet your delivery/collection requirements, please contact our customer service team.

Receiving your Order

On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packing by the courier or delivery company.

If any damage is found, please follow these procedures:

  • If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service to inform us.
  • If only the outer packing has some damage: please accept the goods and mark the delivery note ‘packaging damaged'
    You should unpack the door set and check for manufacturing faults, defects or missing parts within 72 hours of delivery. You'll find a full list of items you should have received in the assembly instructions included within the hardware pack.

If there are any faults, defects or missing parts please contact our Customer Service Helpline or email us with details of your order and missing parts at sales@vividdoors.co.uk.

Please note: we keep a full stock of spare parts for immediate dispatch. There is no need to return the full set if a component is found to be defective or missing.

We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We strongly recommend that you do not book fitters until your order has been checked and received.

Please be aware that none of our couriers are insured to bring goods into you home, whilst most drivers will help, you do need someone on site capable of lifting doors into your property as on larger palletised deliveries, delivery will be made kerb side only.